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Published: 09/07/2020

The Ever After Holidays Difference

What makes us different to other holiday companies out there? Why should you book with us? Are we owned by Hays Travel? Are we ABTA members?

These are questions we get asked now and again and I thought it would be really useful to explain what makes us different and to answer some questions that have been mentioned above!

First of all, Ever After Holidays is an independent travel company, which means just that, we are independent and no company owns us. We are however members of the Hays Travel Independence Group, which is great because it gives us the flexibility to create the holidays we do, with the support of Hays Travel! This in no way means that Hays own us!

We are a member of ABTA, and all our holidays are protected with an ATOL. So you have financial peace of mind that when booking with us, your money is safe.

What does make us incredibly different to other companies out there is first and foremost the fact we are a specialist company. Our team consists of Disney and Orlando enthusiasts just like many of you out there! Some of the team are even ex Walt Disney World Cast members, with a wealth of knowledge from working in the parks, resorts and restaurants in Orlando!

We are all avid fans of the products and services that Disney offer too, which means we all travel on our own holidays to Disney Destinations. We have all been to Disneyland Paris numerous times, Walt Disney World, done Disney Cruises and also been to Disneyland in Anaheim California. The whole team has also been to all of the Disney Resort hotels in some capacity or other, weather that be for a stay, for work or simply to try out their restaurants!

This means we all have first-hand knowledge of all the Disney hotels and ships. We even know all of the room types at each hotel, so we can advise you of supplements you may not of thought of to make your stay that extra bit more magical.

Every single customer is different, and when you call us, we take your requirements and build a holiday to suit your needs. We understand that there are many ‘Forums’ and ‘Groups’ telling you where to stay, and what you should do, but you have to remember that this is YOUR holiday, not someone else’s. Everyone’s budgets, expectations and requirements are different, and that is why we don’t have a booking facility on our website.

It is really important to us that when you book., you GET IT RIGHT. That means we want to be able to speak with you when planning/quoting your Happily Ever After. While it can be easy to click a few buttons on a website and get a holiday booked, is this really going to be the best experience you could have because someone on Facebook said so? Speak to an expert and make sure you are getting the absolute life changing holiday for YOU!

Now this can apply to Walt Disney World, Disneyland Paris, Disney Cruise Line and even Universal Orlando Resort, we do it all and we have so much knowledge and experience to share.

There are also some out there who are frequent visitors to the magic, who tend to prefer to DIY a holiday. This is where we really excel…. Did you know that if you piece together a Disney Hotel, with flights, with tickets (and a Cruise or whatever you want for example) we can do exactly the same holiday for you, for either exactly the same price, or cheaper. Not only that, it all comes packaged under an ABTA & ATOL, PLUS it’s on a deposit basis….. If you DIY you have to pay for some elements in full (mainly flights).

We understand that if you are used to DIY then you may not want to use our services, however with that added financial peace of mind, we would love you to give us a try. If you have followed us for the last year or so, you will see that customer service has been the forefront of our service during unforeseen circumstances, and that added financial protection goes a long way if things are not to go ahead as planned.

To get a quote/book with us we provide a FREE telephone number and LATE opening hours, so that we can accommodate those of you who may work funny shifts. It also means that if you want to keep it from other family members or children, you have more time to do this. For example, if you are not telling the children, and you are going to do a reveal, you can get them to bed and call us late on an evening!

If you are local to our head office which is in Kingston Upon Hull, we also have our DREAM LOUNGE, where you can book an appointment to see a specialist to get that dream holiday booked. Booking in our dream lounge is an interactive experience where we will have physical items to show you such as park maps, guides, magic bands, videos and much more! We like to think of it as a true booking experience! This is on an appointment basis only however as we do not have a store.

If you cannot make it to the Dream lounge, this is where our free number comes in, our team are available to go through every little bit of detail to get it right and will even throw in some pixie dust!

When it comes to travel documentation, we are very old school. We feel it adds to the overall experience when you receive some magical mail with your travel documents enclosed.

This is why ALL our customers have their travel documentation mailed direct around 2-4 weeks before travel. Our Documentation folders are extremely jazzy we like to think, and we can imagine when you receive them that the dazzling ‘Ever After Holidays’ logo on the front will bring a smile to all members of your family and get you excited for your dream holiday to begin.

We don’t want to spoil things too much but we like to add a few little extras to your Documentation folders too!

Were very social online too, with our LIVE videos and fun posts so that we can all be engaged as a community of Disney and Orlando lovers, including our amazing partnership with Adam Hattan! A little secret too…. There is more to come from Adam!!! Stay tuned.

Customers always come first, and while we don’t really want to drag up the past, we have been incredibly challenged over the last year, with the huge collapse of Thomas Cook, FlyBe and then the COVID-19 Pandemic, but we ultimately hope that those of you who have followed us for a while can see we have demonstrated resilience, persistence, positivity, helpfulness, direction, friendliness and have most importantly kept all of our customers and followers up to date with the correct information. Communication is key in uncertain times, and we understand silence can be extremely deafening!

We do get criticized on some social media forums for blowing our own trumpet, which we think is incredibly unfair, especially after the above why shouldn't we be proud of how we have looked after our customers? We totally understand you cannot please everyone, but as long as our customers are happy that is all that matters to us ultimately!

Moving forward, we will continue to provide the best customer service we can, dream holidays and social interaction plus much more, it’s really important that the Ever After Holidays experience continues to develop so more of you can book with us and enjoy what we do. There’s a lot more to come from us wait and see……

We all love our jobs here at Ever After Holidays, it doesn’t feel like work most of the time, and you guys are what makes it so special to us!

As long as we have our loyal and lovely customers on board going forward, we will always be here for you!

Mattie & the Ever After Holidays team

0800 3277108

Fantastic service! I’ve spoken to a few travel agents about booking Disneyworld for my family and none can compare to Myah for knowledge, clarity, helpfulness and she actually listened to what we wanted from our holiday and the flights. And it made me feel so at ease that she was able to speak from direct experience of Disneyworld and everything that goes with it. All that AND she beat the other quotes!

I will be recommending Ever After Holidays to anyone I know who is considering a Disney trip. Keep up the good work!

Ste Hall

We have booked our 2021 trip with Ever after holidays. Myah was friendly, professional and knowledgeable. Myah made the experience of booking our holiday a pleasure. Highly recommend this travel company and great competitive prices!?

Karen Dawson

Amazing team, with everything the travel industry have been through recently staff remain positive and as helpful as ever. Thanks for managing to change my familys holiday dates to next year, certainly would not get this service anywhere else ?

5 million stars lol

Gillian Curran

Your Financial Protection

Ever After Holidays ABTA numbers for ATOL packages Y6657 & Y6658 – ATOL number 10531

Tour Operator holidays ABTA P8146

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct.

Flight-inclusive holidays on this website are financially protected by the ATOL scheme but ATOL protection does not apply to all holiday and travel services offered on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booing conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk

All images & videos are © Disney, ©Disney/Lucasfilm,Ltd. Disney Cruise Line Ships' registry: The Bahamas ©Disney

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